Exploring the Training and Skills Required for Career Progression within the Bay of Plenty Region’s Tourism and Hospitality Sector

This project was set up to explore the current training and skill needs of the Bay of Plenty tourism and hospitality sectors. One of the goals of this research was to inform the Faculty of Business, Design & Service Industries (FBDSI) to better equip students to operate more effectively at three different entry levels within an operational structure, namely, front-line, supervisory and management. 

Interviews were conducted with 12 known tourism and hospitality operators to find out on what basis our local employers select and employ new staff and what was the expectations of the skills and attributes required from prospective employees for various levels of the industry. 

Interfacing directly with tourism and hospitality operators enabled open dialogue between the FBDSI staff and industry employers. This helped build understanding and trust between the institute and the business community and provided future work experience and employment opportunities for students from Toi Ohomai Institute of Technology.

Read the full report: Exploring the Training and Skills Required for Career Progression within the Bay of Plenty Region’s Tourism and Hospitality Sector (pdf, 836 KB)