When it comes to providing memorable and exceptional experiences for your customers, it’s the people who make all the difference. Will your guests leave with the best impression?
If you’re involved in the business of looking after guests, visitors or tourists, you want to make the right impression the first time and every time – whether you’re booking travel experiences, offering sightseeing advice, telling stories of Māori legends, or even giving driving directions.
Toi Ohomai has developed a fully customisable training scheme, delivered in short, punchy bites, to take you to the next level.
This course has been developed in close collaboration with industry experts to make sure that, by the end of it, you’ll stand out from the crowd – for all the right reasons!
Upon successfully completing the requirements you'll receive the award of:
- Professional Skills for the Service Sector (Destination Knowledge to Enhance the Visitor Experience) (Level 3)
|Next intake||Oct 2019 View more details|
6 weeks full-time, including holidays (if applicable)
This course can be studied full-time and completed in 6 weeks or part time in 12 weeks.
Part-time study available
|Indicative Fees||No tuition fees for domestic students View full fees information|
To see the information for international students change your location using the button at the top right of the screen.
This training scheme will enhance your customer service skills and ensure you add value to your current role and the people you interact with, while also widening your career and employability options in the future.
Topics you'll cover
- Tourism in the local region
- Enhancing and adding value to the visitor's experience
- Storytelling in tourism
- Māori place names, Māori tourism organisations, and areas of cultural significance
- Communication and problem-solving skills
|Indicative Fees||No tuition fees for domestic students|
Help with fees
Are you Eligible for Free Fees?
There are two ways you can take advantage of free fees. One is through Toi Ohomai’s range of free courses. These are separate to the government’s ‘fees free’ initiative so you don’t need to check your eligibility in relation to fees – simply apply in the normal way and we’ll take it from there.
The other is through the government’s ‘fees free’ initiative: If you’re starting tertiary study for the first time you might be eligible for a year’s worth of free fees. Find out more in our FAQ about the government’s fees free initiative.
Student Loans and Allowances
Course Entry Information
- Open entry.
English language requirements
Level 3 certificate IELTS General or Academic score of 5 with no band score lower than 5 or completed New Zealand Certificate in English Language Level 3 with an endorsement of either General, Workplace or Academic, or meets a relevant English Proficiency Outcome as outlined by NZQA.
Course Locations and Intake Information
|Rotorua||Mokoia Campus||14 Oct 2019|
|Tauranga||Windermere Campus||14 Oct 2019|
- 6 weeks full-time, including holidays (if applicable)
- This course can be studied full-time and completed in 6 weeks or part time in 12 weeks.
- Part-time study available