COVID-19 Updates

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Update - 20 September 2021

Last Friday, 17 September, we were made aware that three of our students had been attending their quantity surveying classes at our Windermere campus after travelling from Auckland on Monday, 13 September.

As a precautionary measure, the students were stood down immediately and the class suspended until we could gather all relevant information and guidance from the Ministry of Health.
 
We have since ascertained the following facts, which we wanted to ensure were correct before providing you all with an update.
 
Before leaving Auckland, the three students contacted the Ministry of Health for travel advice, produced negative COVID tests, presented relevant documents to border staff, and were permitted to travel down to Tauranga.
 
The students attended four classes over the week. As soon as we were made aware of the student’s travel history on Friday, we stood them down and instructed them to self-isolate and get another COVID test. All three students have since returned a second negative test on Saturday. We believe the students acted honestly and followed the guidance and information provided to them at the time.
 
From here, as an additional precaution, the students will not be returning to campus until 14 days since they arrived in Tauranga. After speaking with health officials, there is no perceived risk to staff and students, and those who attended those classes are not required to isolate. In line with Ministry of Health guidelines, anyone with cold and flu symptoms should not attend campus and contact Healthline for testing information. All classes are continuing as timetabled.
 
Toi Ohomai has consistently taken a cautious approach to these situations, reflected by our slow, measured return to campus. Should we receive any further information about this matter, we will provide you with an update as soon as we can. We understand and appreciate this matter may have caused worry and concern amongst our whānau. The health and wellbeing of our students and staff remains our primary focus.
 
If you have any further questions, don't hesitate to get in touch with your tutor or email communication@toiohomai.ac.nz
 

Update of Status - 7 September 2021

Recap of current announcements

  • All of New Zealand (excluding Auckland) will move to Alert Level 2 at 11.59pm Tuesday, 7 September
  • Auckland remains at Alert Level 4 until 11.59pm Tuesday, 14 September

Key details of Alert Level 2 changes

  • All Toi Ohomai campuses will remain operating under Alert Level 3 guidelines until Monday, 13 September. 
  • Most classes will begin to resume on-campus from Monday, but return will be staggered. Your tutor will be in touch to confirm if and when you need to attend campus.
  • Until you've received confirmation from your tutor you are not to return to campus. Our aim is to limit the number of people on campus at any given time.
  • We will be following strict public health requirements when opening our campuses. We’ve outlined all these measures so please familiarise yourself with and adhere to these rules. 

Health and wellbeing

  • If you feel unwell, please stay home. If you have cold, flu or COVID-19 symptoms, call your doctor or Healthline 0800 358 5453 and seek advice about being tested.  
  • If you undergo a COVID test, please notify your tutor and our Senior Health and Safety Advisor Matt Hammond, and self-isolate immediately.  
  • We understand these are difficult times, and it might be stressful as you navigate through your new normal. If you’re experiencing additional pressure, you can access free mental health counselling through Puāwaitanga.
  • Students who are at greater risk of getting a severe illness from COVID-19 due to an underlying medical condition, pregnant, and who are over 70 are encouraged to continue to study remotely. Please speak with your tutor to make these arrangements.
  • Find out about the Government-led approach to vaccines.  

Need help?

All our student support services are available to provide you with any support you may need during this time. If you’re experiencing hardship or need more information about where to get financial, academic or health and wellbeing assistance, please get in touch with us or contact your tutor. 

Domestic students can email our Learning Success Team and international students can email our International Team. Alternatively, you can contact our engagement facilitators via Moodle.

Need more information?

If you have further questions, please email communication@toiohomai.ac.nz – we have a dedicated team to respond and, if required, to redirect any questions. 


Update of Status - 27 August 2021

Recap of current announcements

  • All of New Zealand, south of the Auckland boundary, will move to Alert Level 3 at 11:59pm, Tuesday 31 August  
  • Auckland and Northland will remain at Alert Level 4 for at least another two weeks 
  • The Government intends to reassess these alert levels on Monday 6 September  
  • New Zealand currently has 347 cases of community transmitted COVID-19. 

All Toi Ohomai campuses remain closed. 
 
No classes will resume on campus unless you are notified directly by your tutor. 
 
Your safety and wellbeing remain our priority.  

What this means for students and staff

Our campuses will remain closed to most staff and students during Alert Level 3.  

Students will need to stay off campus, undertaking remote learning wherever possible, and can only attend face-to-face campus classes if they’ve been specifically invited to do so by their tutor. 

The only programmes being considered for on-campus delivery at Alert Level 3 are those that can’t run off-campus at all. For example, those with space requirements or the need for specialised equipment. In these situations, our priority is to strictly adhere to all Level 3 Government and TEC guidelines to safely resume limited on-campus teaching. 

Campus health and safety

If your class is approved to return to campus at Alert Level 3 you will need to follow important guidelines. These guidelines will be shared with you by your tutor before you arrive on site.  You will need to read and agree to adhere to these guidelines before returning to campus. 

These guidelines include processes such as:   

  • signing in and/or scanning (to enable contact tracing)  
  • on-site movement, including during breaks (i.e., lunch)   
  • hygiene, cleaning, and PPE   
  • security and parking   
  • personal health precautions   

Please contact your tutor if you have any questions about this process.

Health and wellbeing

If you feel unwell, please stay home. If you have cold, flu or COVID-19 symptoms, call your doctor or Healthline 0800 358 5453 and seek advice about being tested. 

If you undergo a COVID test, please notify your tutor and our Senior Health and Safety Advisor Matt Hammond and self-isolate immediately. 

As we move down to Alert Level 3, things will change in many households. We understand these are difficult times and it might be stressful as you navigate through your new normal. If you’re experiencing added pressure and this is affecting your study, please talk to your tutor. 

Need help?

All our student support services are available to provide you with any support you may need during this time. If you’re experiencing hardship or need more information about where to get financial, academic or health and wellbeing assistance, please get in touch with us or contact your tutor. 

Domestic students can email our Learning Success Team and international students can email our International Team. Alternatively, you can contact our engagement facilitators via Moodle.  

Any questions?

If you have questions, please email communication@toiohomai.ac.nz in the first instance – we have a dedicated team to respond, and where required, redirect any questions.

Stay safe and kia kaha.  


Update of Status - 25 August 2021: Alert Level 4

Recap of current announcements

  • New Zealand now has 210 community transmitted COVID-19 cases, all of which are the Delta variant.  
  • New Zealand will remain at Alert Level 4 until 11.59pm Friday, 27 August - except for Auckland which will remain at Alert Level 4 until 11.59pm Tuesday, 31 August. 
  • Further alert level decisions are expected to be announced by the Government on Friday, 27 August. 

What this means for students and staff

Toi Ohomai campuses remain closed to all students and staff. 
Most Toi Ohomai classes are now operating online, and all student support services are also available online. If you have questions relating to your current programme your tutor is the best person to contact.

Hardship support is available

We know this lockdown will be putting financial pressure on some of our students/ākonga and whānau, particularly where it’s negatively impacting incomes. 

If you normally receive a student allowance and/or student loan living cost payments, you’ll continue to receive these while you keep studying. For more information about student allowances and living cost payments, or to apply, visit studylink.govt.nz or phone 0800 88 99 00. 

Toi Ohomai is also offering further support to students/ākonga who are experiencing financial difficulties as a result of this lockdown. You’ll need to personally apply for the Government Hardship Fund for Tertiary Learners using the Hardship Fund for Learners form and conditions do apply. Further information about the Fund is available on the TEC website

We have a limited amount of devices available for those in need, contact your tutor in the first instance if you need device support.
 
If you're suffering from hardship and would like further support, please email the relevant engagement facilitator for your region as below:

Student services

Our campuses are closed, but we’re still working hard to ensure that you can access the services and support you need.  
 
Visit the website for a detailed list of what services are available during each alert level.

Wellbeing support

Emergencies are usually unexpected and overwhelming. It's natural to feel emotionally and physically drained. No one expects you to cope with this situation on your own. In addition to the student services we’re offering, it’s important to reach out to family or friends who may be able to support you. Further help and information is available from: 

  • your tutor 
  • your GP or local community health centre 
  • Youthline at 0800 376 633 or youthline.co.nz  
  • Need to Talk, by calling or texting 1737 

If it’s an emergency, call 111. 

Any questions?

If you have questions, in the first instance please speak with your tutor. You can also email communication@toiohomai.ac.nz – we have a dedicated team to respond, and where required, redirect any questions.  


Update of Status - 20 August 2021: Online Teaching to Resume

Recap of current announcements

  • New Zealand has 31 community transmitted COVID-19 cases, all these cases are the Delta variant  
  • There are three new cases to report in Wellington, the rest are in Auckland 
  • The origin of the case has been traced back to a recent returnee from Sydney  
     

All Toi Ohomai campuses remain closed.  

Where possible from Monday, 23 August teaching will begin to resume online.  

Your tutor will be in touch prior to your classes resuming.  

If you have any questions regarding when your classes will resume, please contact your tutor directly.  All support services will continue to be available online. 

Hardship support

We know from experience that lockdowns can put financial pressure on our students/ākonga and whānau, especially where income is reduced. You will continue to get your regular Student Allowance and Student Loan living costs payments if you’re still enrolled and studying. Talk to your tutor in the first instance if you have any questions or concerns you have about being able to continue to study.

Answers to questions about Student Allowance and living cost payments can be found on StudyLink’s website. StudyLink can also help over the phone and through MyStudyLink in most cases. 

As of Wednesday 25th August, Toi Ohomai will be able to support students/ākonga who are suffering hardship as a result of this lockdown. This support is available via the Government Hardship Fund for Tertiary Learners. You'll need to apply for this hardship funding, and conditions do apply. Please keep an eye out on student channels for more information and for the process of applying for support from Wednesday next week.

Hardship support FAQs

Student services 

Our campuses will be closed, but we’re still working around the clock to ensure that you have access to the services and support you need.  

Libraries 

Our libraries are closed until further notice. If you have any library items, please hold onto them. All due dates will automatically be extended, and you will not incur any fines for overdue items. Our phones are currently unattended so if you have any questions, please email us at libraryhelp@toiohomai.ac.nz  

You still have access to our extensive collection of online resources, which can all be accessed from home. These include books, journals, videos and databases. These can be accessed via the Koha online

If you need any assistance with logging into Koha online or connecting to our electronic resources, check out our Library Help Guides or email libraryhelp@toiohomai.ac.nz  
 
IT Support 

You can access our 24-hour IT support, as well as a wide range of quick tips, learning and assessment writing, and other resources through Moodle. If you require further IT support, please email our IT team on ITHelp.student@toiohomai.ac.nz  or for Moodle help please email libraryhelp@toiohomai.ac.nz

Learning Support  

We understand that this is an unsettling time and be assured we’re continuing to support you as best we can, while ensuring your health and safety. 

We’ll continue to support you with assessment writing skills. Please see Moodle for our wide range of self-help resources in the first instance. If you require an one-on-one chat, you can book this online by emailing us at learningsuccessteam@toiohomai.ac.nz

We ask that any queries about your assessment content requirements are directed to your tutor. 

You can email our campus-specific engagement facilitators directly by finding their contact details in the Moodle Directory.    

In your email you need to include the following:  

  • Your name, student ID number, and contact number 
  • Your programme of study 
  • What course/assessment your query relates to and the tutor name 
  • A brief, clear description of what you need help with 

Careers and Employability 

Our Careers and Employability Team are online! Please join the Careers and Employability Facebook Group to access their services and updates. You can also access the Careers and Employability Google Site for the latest information and resources.

If you have any questions, contact the team at careers@toiohomai.ac.nz  

Te Whare Hauora – Health Centre  

Our on-campus health centres will be physically closed and operating remotely. Phone calls will be redirected to the Kaitiaki Nurse for any health advice.   
Contact us on healthcentre@toiohomai.ac.nz or 07 5578756 (Windermere) 07 3468883 (Mokoia).  

Please provide the following information when contacting us:  

  • Your name, student ID number, contact phone number, email address  
  • A brief, clear description of what you need help with

Accommodation 

If you’re still staying in your hall of residence or other student accommodation, please don’t be concerned, as you’re still able to continue living there.  
The most important thing you need to do is to STAY ON THE PREMISES and follow the advice and guidelines from the Ministry of Health to self-isolate and practice physical distancing and hygiene guidelines. 

Please remember that you’re NOT ALLOWED any guests during this time and Government guidelines will be strictly reinforced. Everyone in your residence will need to self-isolate together without ANY outside contact.

Continued wellness

  • If you feel unwell please get a COVID test. Find testing centre locations.   
  • If you undergo a COVID test, please register your details with our Health and Safety Manager, Matt.Hammond@toiohomai.ac.nz, and remain at home  
  • If you're feeling anxious, or need support, please visit the EAP website or call 0800 327 669 to make a confidential appointment.  

Emergencies are usually unexpected, sudden, and overwhelming. It's natural to feel emotionally and physically drained. You’re not alone in this and you don’t need to cope on your own. Friends and family members not affected by the event can help you cope.   

You can get more help and information from: 

  • your GP or local community health centre 
  • Youthline at 0800 376 633or www.youthline.co.nz
  • Need to Talk by calling or texting 1737 

In an emergency always call 111. 

Any questions?

If you have further questions, please email communication@toiohomai.ac.nz in the first instance – we have a dedicated team to respond, and where required, redirect any questions. If you have any concerns, we do have a range of support services available. You can find the relevant contact information for these services on our website

Stay safe and kia kaha.  


Update of Status - 17 August 2021: Preparing for Alert Level 4

Recap of current announcements

  • New Zealand has one case of community transmitted COVID-19 in Auckland - this case has been treated as the Delta variant. As this is a more highly transmissible delta variant, a more stringent approach needs to be taken 
  • The whole of New Zealand will move into Alert Level 4 at 11:59 pm tonight for three days, apart from Auckland and the Coromandel Peninsula that will be at Alert Level 4 for seven days 
  • No links have been established to the border or MIQ yet and the variant is yet to be confirmed.

ALL classes (including online) cease immediately for the rest of the week. 
Toi Ohomai will close all our campuses and delivery sites from 11:59pm tonight. 

This will remain in place until the review on Friday 20th August, or until further notice. 

Alert Level 4

As a reminder, Alert Level 4 means that:  

  • Educational facilities will be closed     
  • People instructed to stay at home in their bubble other than for essential personal movement 
  • Safe recreational activity is allowed in your local area 
  • All gatherings cancelled and all public venues closed 
  • Businesses will be closed except for essential services (e.g. supermarkets, pharmacies, clinics) and lifeline utilities   

What we are doing

  • The Toi Ohomai Pandemic Response Team met this evening and have activated the pandemic plans that were in place   
  • Our student support staff will remain accessible online  
  • Please be reassured that provisions will be made to ensure that you can continue with your studies, should the lockdown continue for longer than the week. For those who can, please continue to access Moodle and other available platforms to keep up to date with your studies

What this means for you

  • You are now required to follow the government guidelines and stay at home 
  • If you have been in the Auckland or Coromandel Peninsula region in the past seven days, you are required to check the Ministry of Health website for locations of interest. There are 23 locations of interest – 13 in the Coromandel region and 10 in Auckland.  
  • If you have been in these locations of interest you are required to follow the isolation and testing rules as advised by the government 

Continued wellness

  • If you feel unwell please get a COVID test. Testing centre locations can be found at:  
  • If you undergo a COVID test, please register your details with our Health and Safety Manager, Matt Hammond, and remain at home  
  • If you are feeling anxious, or need support, please visit the EAP website or call 0800 327 669 to make a confidential appointment.  

Any questions?

If you have questions, in the first instance please speak with your tutor. You can also email communication@toiohomai.ac.nz – we have a dedicated team to respond, and where required, redirect any questions.  

Stay safe and kia kaha.  


Update of Status - 23 June 2021: Alert Level 1

Recap of current announcements

  • An Australian traveller from Sydney who visited Wellington from Saturday, 19 June to Monday, 21 June has tested positive upon his return to Australia 
  • Wellington will move to Alert Level 2 at 6pm on Wednesday, 23 June until 11.59pm on Sunday, 27 June
  • Good news - the rest of New Zealand will remain at Alert Level 1
  • Travel from New South Wales, excluding Norfolk Island, is paused for 72 hours
     

What does this mean for students?

  • Please check out the locations of interest on the Ministry of Health website – at time of writing these are just in Wellington
  • If you were at any of these locations, please follow the relevant advice and contact our Health and Safety team as well as your tutor
  • If you were on the Wellington-bound flight, you’re advised to immediately isolate at your home, and call Healthline on 0800 358 5453 for advice
     

If you're unwell

  • Please stay at home as it limits the potential spread of the virus
  • If you undergo a COVID test, please email Matt Hammond and ensure you remain at home until a negative test result has been received
  • Please continue to put your whānau and your health first. The Ministry of Health website contains a valuable range of mental health and wellbeing resources

Any questions?

If you have questions, in the first instance please speak with your tutor. You can also email communication@toiohomai.ac.nz – we have a dedicated team to respond, and where required, redirect any questions.

He waka eke noa. We are all in this together. 


Update of Status - 5 March 2021: Alert Level 1

Please see below our latest update regarding the current COVID-19 situation, which also summarises the Prime Minister’s announcement at 4pm today.

Recap of current announcements

  • New Zealand currently has 9 cases of COVID-19 in the community.
  • Auckland will be moving to Alert Level 2 at 6am on Sunday, 7 March.
  • The rest of New Zealand (including the Bay of Plenty and South Waikato) will move to Alert Level 1 at 6am on Sunday, 7 March.

What does this mean for students?

At Alert Level 1 we need to remain ready in case COVID-19 reappears in our community.   

  • If your course has started and had variations due to the change in alert level, delivery will now return to normal.
  • Toi Ohomai will continue to monitor the situation closely and should there be any further changes we will communicate this to you.

Continued Wellness

  • If you feel unwell, please stay at home. 
  • If you or any of your students undergo a COVID test, please email Marie Dennis and ensure you remain at home until a negative test result has been received. 
  • If you're feeling anxious or need support, please visit the EAP website or call 0800 327 669 to make a confidential appointment. 
  • Please continue to put your whānau, and your health first. The Ministry of Health website contains a useful range of mental health and wellbeing resources.

Any questions?

If you have questions, in the first instance please speak with your tutor. You can also email communication@toiohomai.ac.nz – we have a dedicated team to respond, and where required, redirect any questions.


    Archived Updates

    Archived COVID-19 information and updates