COVID-19/Emergency Information & Updates

Current Covid-19 Status: Alert Level 1

Updated 23 June 2021

Current students may also find our Student Resources page helpful for general information and external links related to COVID-19.

Update of Status - 23 June 2021: Alert Level 1

Recap of current announcements

  • An Australian traveller from Sydney who visited Wellington from Saturday, 19 June to Monday, 21 June has tested positive upon his return to Australia 
  • Wellington will move to Alert Level 2 at 6pm on Wednesday, 23 June until 11.59pm on Sunday, 27 June
  • Good news - the rest of New Zealand will remain at Alert Level 1
  • Travel from New South Wales, excluding Norfolk Island, is paused for 72 hours

What does this mean for students?

  • Please check out the locations of interest on the Ministry of Health website – at time of writing these are just in Wellington
  • If you were at any of these locations, please follow the relevant advice and contact our Health and Safety team as well as your tutor
  • If you were on the Wellington-bound flight, you’re advised to immediately isolate at your home, and call Healthline on 0800 358 5453 for advice

If you're unwell

  • Please stay at home as it limits the potential spread of the virus
  • If you undergo a COVID test, please email Matt Hammond and ensure you remain at home until a negative test result has been received
  • Please continue to put your whānau and your health first. The Ministry of Health website contains a valuable range of mental health and wellbeing resources

Any questions?

If you have questions, in the first instance please speak with your tutor. You can also email – we have a dedicated team to respond, and where required, redirect any questions.

He waka eke noa. We are all in this together. 

Update of Status - 5 March 2021: Alert Level 1

Please see below our latest update regarding the current COVID-19 situation, which also summarises the Prime Minister’s announcement at 4pm today.

Recap of current announcements

  • New Zealand currently has 9 cases of COVID-19 in the community.
  • Auckland will be moving to Alert Level 2 at 6am on Sunday, 7 March.
  • The rest of New Zealand (including the Bay of Plenty and South Waikato) will move to Alert Level 1 at 6am on Sunday, 7 March.

What does this mean for students?

At Alert Level 1 we need to remain ready in case COVID-19 reappears in our community.   

  • If your course has started and had variations due to the change in alert level, delivery will now return to normal.
  • Toi Ohomai will continue to monitor the situation closely and should there be any further changes we will communicate this to you.

Continued Wellness

  • If you feel unwell, please stay at home. 
  • If you or any of your students undergo a COVID test, please email Marie Dennis and ensure you remain at home until a negative test result has been received. 
  • If you're feeling anxious or need support, please visit the EAP website or call 0800 327 669 to make a confidential appointment. 
  • Please continue to put your whānau, and your health first. The Ministry of Health website contains a useful range of mental health and wellbeing resources.

Any questions?

If you have questions, in the first instance please speak with your tutor. You can also email – we have a dedicated team to respond, and where required, redirect any questions.

Tsunami Alert - 10am, Friday 5 March 2021

A Tsunami Warning has been issued following the M8.0 earthquake north-east of New Zealand near Kermadec Islands Region. 

New Zealand Civil Defence has advised that people near the East Coast must move immediately to the nearest high ground, out of all tsunami evacuation zones, or as far inland as possible. (Maps and full details are available on the Civil Defence website

This warning affects our Whakatāne Campus and we have issued an immediate notice for staff and students to evacuate the campus. Please share with your family, friends and neighbours. 

Evacuation advice overrides the current COVID-19 alert level requirements. Listen to local Civil Defence authorities and follow any instructions regarding evacuation of your area. If you are told to evacuate do not stay at home. Stay 2 metres away from others if you can and if it is safe to do so.

Evacuation Guidelines

  • Do not return until an official all-clear message is given by Civil Defence.
  • Walk, run or cycle if at all possible to reduce the chances of getting stuck in traffic congestion.
  • The first wave may not be the largest. Tsunami activity will continue for several hours and the threat is real until this warning is cancelled.
  • We will continue to assess the threat and will provide an update as soon as possible.

Stay Safe

If we experience another earthquake, please remember to drop, cover and hold. Also, please: 

  • Listen to the radio and/or TV for updates, and NZCivilDefence Twitter 
  • Listen to local Civil Defence authorities
  • Stay out of the water (sea, rivers and estuaries, this includes boats)
  • Stay off beaches and shore areas
  • Do not go sightseeing
  • If you have an on-campus emergency and need immediate assistance, please contact Marie Dennis at 07 346 8697 or 022 034 0063

Services Summary

This information is updated regularly, as the situation evolves.


Level 2: The core social distancing requirement within Residential Accommodation for Alert Level 2 is one metre and these guidelines should be followed to keep everyone safe.  

Level 3: If you leave your student accommodation you cannot return until the alert is at Level 2 or under, so you'll need to stay in your current bubble until then.

If you stay in your hall of residence or other student accommodation from the start of lockdown, you’re able to continue living there. The most important thing you need to do is to stay on the premises and follow the advice and guidelines from the Ministry of Health to self-isolate and practice personal distancing and hygiene guidelines.

Please remember that you’re not allowed any guests during this time and Government guidelines will be strictly reinforced. Everyone in your residence needs to self-isolate together without outside contact.


Level 2: All libraries are open with limited provision and reduced hours, and a click and collect service.

Level 3: Libraries are closed. If you have any library items, please hold onto them. All due dates will automatically be extended, and you will not incur any fines for overdue items. We’re unable to supply any reserved or recalled items while the library is closed. Our phones are currently unattended so if you have any questions, please email us at

You still have access to our extensive collection of online resources, which can all be accessed from home. These include books, journals, videos and databases. These can be accessed via the Koha online.

If you need any assistance logging into Koha online or connecting to our electronic resources, check out our Library Help Guides or email

If you need help with finding information, research or referencing please contact your Faculty Librarian. You can find their contact details in the online directory.

If you still need help, please email

Information Centres / Student Administration and Services

Level 2: All Information Centres are open with skeleton staff and reduced hours. Regional administration and cashiers will be open with reduced hours and provision.

At Level 3: Applications & enrolments are processed as best we can during the lockdown period. You may notice slightly longer processing times and if we require verified ID or other verified documentation we are aware that you will not be able to provide this to us until you have access to the authorised people who can do this.

During this time, we are unable to provide:

  • New ID cards (or replacements)
  • Parchment (Graduation certificate) printing requests
  • Interviews for next semester programmes have been postponed over the lock down period

For programme, course and general enquiries: and transcript requests:

Te Whare Hauora - Health Centre 

Level 2: Te Whare Hauora - Health Centres are operating on site with added safety measures and reduced staff.

To enter the Health Centre and see the Kaitiaki Nurse, you must book an appointment by contacting 07 557 8756 (Windermere) or 07 346 8883 (Mokoia).

You'll speak to the Kaitiaki Nurse who will assess you over the phone and offer you the next available appointment.

Signage will also be displayed on the door to explain the process. The remainder of the team will be working remotely. Feel free to contact us by email

Level 3: Our on-campus health centres are physically closed and operating remotely. Phone calls are redirected to the Kaitiaki Nurse for any health advice. 

Contact us on or 07 557 8756 (Windermere) 07 346 8883 (Mokoia), with the following:

  • Your name, student ID number, contact phone number, email address
  • A brief, clear description of what you need help with


All Levels: Extra security is in place to ensure all our campuses are secure during this time. 

Gyms & Pool

Level 2: The gyms are open with extra hygiene measures in place. If you have any questions, please get in touch with our Gym Teams in Windermere or Mokoia 

Need help?  

If you have questions please email – we have a dedicated team to respond, and where required, redirect any questions. 

To repeat the words of our Prime Minister:

"We are all in this together." 


Read archived COVID-19 information and updates...