COVID-19 Resources for Current Students

The most recent student updates can be found on our main COVID-19 information page.

Important: Changes to Semester Dates

As a result of COVID-19 some semester date changes were put in place. Please see the Important Dates page for confirmed updates.

Message from our Faculty Deans

Thanks to all our students for being so adaptable during these unprecedented times. Please be aware that the same rules and expectations apply to remote teaching and learning, as they would if we were on campus. Attendance, academic progress and engagement will continue to be closely monitored.

If you’re unable to participate in the scheduled learning activities, please urgently contact your lecturer so we can explore how best to support you.

Government Track & Trace App.

We’re no longer using the Toi Ohomai Track & Trace app, but we encourage you to use the Government app instead. You’ll see new QR codes up in all key locations around Mokoia and Windermere campuses. Effective contact tracing helps prevent any further spread of COVID​-19 in New Zealand so we encourage you to continue keeping a record of where you’ve been.​

Government Hardship Fund for Learners (HAFL)

The Government's Hardship Fund for Learners (HAFL) aims to support any student whose study has been impacted by COVID-19.

If you're a current ākonga (student) of Toi Ohomai experiencing any unexpected financial challenge due to COVID-19, you may be eligible for temporary financial assistance.

For more information on the HAFL and whether you're eligible, please get in touch with your campus Engagement Facilitator.
Mokoia Campus · Te Awaroa Raerino or Claudia Schulze
Taupō Campus · Sue Murray
Tokoroa Campus · Elena Pomare          
Whakatāne Campus · Joanne Spod
Windermere Campus  · Taylor Delamere or Steven Curtis

You can apply for the Hardship Fund by completing the online application form. If you're asked to log in, please use your Toi Ohomai student email address and password. If you have trouble, please email the Learning Success Team.

We're all here to help and offer support, so please don’t be whakamā (shy), get in touch.

Government Technology Access Fund

On Saturday, 2 May, the Government announced a $20 million Technology Access Fund for tertiary learners, to assist them to continue their education affected by COVID-19.

We're currently working through a process to secure this funding and allocate resources to help our vulnerable learners with digital devices, internet connection and other support needed to access technology-enabled learning.

For more information on the fund and FAQs for learners, check out the Tertiary Edu​cation Commission website

Government COVID-19 Support Package

The Government announced a support package to financially assist domestic tertiary students whose study has been affected by Covid-19. This short-term package was made available on Wednesday 15 April 2020.

Key measures include:

  • continuing support payments for students who are unable to study online, for up to 8 weeks, to give tertiary providers time to make alternative arrangements to enable distance learning
  • increasing annual student loan course-related cost entitlements from $1,000 to $2,000 on a temporary basis – for additional home learning costs like internet and power bills.
  • technical changes to ensure study being discontinued in 2020 as a result of Covid-19 will not affect student loan lifetime limits and future fees free entitlements.

For detailed information on the above package, including eligibility criteria, check out the Ministry of Education website.

Study Area Set-up

Many of you will be studying from unconventional places such as kitchen benches, dining room tables and couches (or beds, even). Check out this list of suggestions to ensure your set-up is safe for you.

Good Habits and Microbreaks

Working from home will mean a new routine and it's important to keep up good habits. Make sure you're taking microbreaks, getting fresh air and keeping active. Having trouble staying focused? Check out these tips.

Stay Social

We hopefully all know that it's important to stay physically distant, not socially distant.Try one of these virtual platforms to stay entertained and keep in touch with your mates.

Online Resources

Here are a few additional resources that could be helpful during your time studying at home.

Free call or text 1737 for mental health services
Free online yoga classes through Drift Studio


Please refer to the FAQ page about this event.

IT Support

Our IT Team are working around the clock to make sure you have all the resources you need to access our services online.

You can access our 24-hour IT support, as well as a wide range of quick tips, learning and assessment writing and other resources through Moodle.

If you require further IT support, please email or for Moodle help email We are working on getting phone services working and will provide updates when this is operational.

Learning Support

We understand that this is an unsettling time and be assured we’re continuing to support you as best we can, while ensuring the health and safety of you and our staff.

We’ll continue to support you with assessment writing skills. Please see Moodle for our wide range of self-help resources. If you need an online booking, email us at and one of our facilitators will reply to your request within 24 hours.

We ask that any queries about your assessment content requirements are directed to your teacher/tutor. Our Learning Support Team are unable to help with specific course related enquiries. 

Email an engagement facilitator in your region or campus through Moodle. In your email you need to include:

  • Your name, student ID number and contact number
  • Your programme of study
  • What course/assessment your query relates to and the tutor name
  • A brief, clear description of what you need help with

Mental Health

Your mental health is just as important during this time as your physical health. If you’re feeling anxious or lonely, our free counselling services are still available to you. 

We encourage you keep in contact with friends and family via phone calls, Skype or just via text. It's more important than ever to maintain these connections.

It's ok to go for a walk. You don't have to be in your room all the time. However, you must always maintain a two-meter distance from other people.

You can also contact Healthline’s 24-hour counselling service at 0800 543 345 or the Mental health Crisis Team at 0800 111 757.

    International Students

    Wellbeing Support

    We understand the anxiety and uncertainty that comes with being far away from your family, alone in a foreign country, especially during these unprecedented times. For many, you will not be able to return home as flights may not be available and some borders have closed.

    If you’re feeling lonely and need to talk to someone about your situation, need health advice, counselling or support, you can find all the information and resources you need on the Nau Mai NZ website. There is also a free counselling service available – please ring 1737. 

    We encourage you to connect with your family and loved ones online, as this will help you stay positive and feel closer to them during this challenging time.

    Our International Team is available to ensure that you have access to suitable accommodation and are supported to deal with visa issues, travel insurance, and other essential arrangements.

    You can contact them at if you have any questions or need our announcements explained to you.

    Student Visa Information

    If you have a visa that will be expiring soon, you need to apply for a new one before it expires. An interim visa will be issued if your current visa expires while a new visa is being processed.

    Immigration New Zealand has the latest information about how COVID-19 affects student visa holders. For further questions you can call 0508 558 855.

    For emergency assistance, please contact 0800 49 24 27.

    Studylink Payments

    To keep getting your student allowance or loan, you need to be enrolled – so please stay enrolled. Answers to questions in relation to Student Allowance and Living Cost payments can be found on StudyLink’s website.

    More Information

    Previous Updates About Alert Level 2

    Returning to Campus Safely (Level 2)

    ​​​​When it's time to return to campus there are health and safety guidelines that enable this to happen safely.

    Ministry of Education FAQ for Students During Level 2

    The Ministry of Education has collated information about life at COVID-19 Alert Levels for tertiary students.

    Key Contacts

    Careers and employability:

    Communications and general enquiries:

    Disability support:

    International student support:

    IT support:

    Learning support:

    Library help:

    Mā​ori and Pacifica support:

    Moodle support:

    Student administration and services:

    Student visa support: Immigration New Zealand: 0508 558 855

    Te Whare Hauora – Health Centre:  |  07 557 8756 (Windermere)  |  07 346 8883 (Mokoia)

    Teaching and Learning: Please contact your tutor in the first instance

    Do You Need Help?

    All our student support services are available to provide you with any support you need during this time.

    If you’re experiencing hardship, or need more information about where to get financial, academic and emotional assistance, please get in touch with us or contact your teacher.

    Domestic students please email and international students please email Alternatively, you can contact our Engagement Facilitators via Moodle. 

    We’re all in this together!

    Archives: Covid-19 Student Updates

    Student Update 27 August, 2020

    Student Update 24 August, 2020 (Tokoroa students)

    Student Update 21 August, 2020 (Tokoroa students)

    Student Update 17 August, 2020

    Student Update 14 August, 2020

    Student Update, 12 August, 2020

    Student Update 15 May, 2020

    Student Update Tuesday, 12 May 2020

    Student Update Wednesday, 29 April 2020

    Student Update Thursday, 16 April 2020

    Student Update Friday, 27 March 2020

    Student Update Wednesday, 25 March 2020

    Student Update Monday, 23 March 2020

    Student Update Saturday, 21 March

    Student Update Friday, 20 March

    Student Update Wednesday, 18 March

    Student Update Monday, 16 March

    Student Update Thursday,12 March